Camp Registration FAQs

Want to learn more about Camp Treeway? We’ve gathered all the answers to our most asked questions in one convenient place. Take a peek and let us know if you need any more info!

Billing & Refunds

What's your refund policy?

We do not provide refunds for Camp Treeway. Unfortunately, since our printables, online platform and live classes are digital, we can’t offer refunds once they’ve been logged in and accessed, downloaded or attended.

However, our support team is always here to help! If you’re experiencing any issues, please don’t hesitate to reach out to us. We’ll do our best to make sure you have a great experience with our live classes. Thanks for understanding!

Is there a discount for pre-registering?

Are you interested in joining us at Camp Treeway? If you pre-register, you’ll get an early registration discount. (Valid through April 30, 2023)

That’s right! Plus, if you refer a friend through our rebate referral program, you can get even more savings – up to an extra 30% off!

Is Camp Treeway a renewing monthly subscription?

Once you’ve made your purchase for Camp Treeway, you won’t have to worry about any monthly charges. It’s a one-time purchase that will provide your family with some joy and adventure this summer!

Is Camp Treeway included in Treeway Academy membership?

We are thrilled to inform you that Camp Treeway is now part of the Treeway Academy membership! This exclusive offer is available for all our members with active and up-to-date accounts that have been continuously active for at least six months.

So, if you’ve been exploring our wonderful community for a while now, you’re all set to join us for some fun and adventure at Camp Treeway!

Can I purchase multiple camp packs or add credits later?

We’re so excited that you’re interested in booking seats for our awesome live classes using Camp Credits!

Unfortunately, Camp Credits can’t be purchased individually, but don’t worry! We have a variety of delightful camp packs for you to choose from, including the Sampler, the Banquet, and the All You Can Eat. You can come back and purchase these packs at any time.

So, why not treat yourself to another pack and keep the learning and fun going?

Help & Support

How do I contact you if I have questions?

You can contact us for support through our contact form. We respond to member/camper emails usually within a couple of hours (Monday – Friday 8am-5pm CST,) but sometimes our response can take up to 72 hours if our email queue is unusually high.

How long will I have access to camp Treeway?

Camp Treeway will be open from June 5, through July 15.

At Home Activities

Will printable activities be included?

If you’ve purchased the banquet or all-you-can-eat memberships, you’ll get to enjoy some fun and engaging printable camp activities to do at home.

Plus, with the all-you-can-eat membership, you’ll also receive convention workbooks to enhance your summer camp experience.

Attending Camp Classes

When do the live classes start?

Our live classes will be kicking off on June 5th, so be sure to mark your calendars! We can’t wait for you to join us as we dive into a summer filled with learning and growth.

Classes will be in session until July 15th, giving you plenty of time to enjoy an amazing summer of learning and fun!

How long is each class?

Our classes are just the right length to keep you engaged and excited – 30 minutes each! And if you’re feeling extra adventurous, we have special event classes that can last up to 40 minutes long. How fun is that? We can’t wait to have you join us!

What timezone are the classes in?

We want to make sure you never miss a class, so we show all of our classes in your local time. To do this, we rely on some information from your web browser. For this to work, please make sure you have javascript enabled and your timezone settings are all set up properly.

What is the age range for your camp?

Camp Treeway is for children aged 15 and under.

Can we put our children in a class outside of their age group?

Absolutely! Your child can join any live class they like, even if it’s outside of their age group. The age recommendations are simply a guide to help you choose a class that’s appropriate for your child’s skill level. But if you think your little one is up for the challenge, go ahead and sign them up for that camp class!

Do individual campers each need their own account?

With Camp Treeway, you can easily access all of our live classes for all of your children using just one account. One seat can be booked for each connected device.

How many unique (individual) classes are there in total?

With 40-50 unique classes in a variety of subjects, you’ll have plenty to choose from! There’s something for everyone, from arts and crafts to science and technology.

The number of classes you can join will vary depending on the camp pack you decide to purchase. We can’t wait for you to join us and discover all the fun and enriching experiences waiting for you!

Will we need a password or special credentials to access a live class?

To ensure the safety and privacy of our members, we do require a special passcode and a few other details to gain access to our classes. But don’t worry, we’ll make sure to provide all the necessary information exclusively to our Camp Treeway members.